Belgravia Block Management Ltd – Coronavirus (Covid-19)

The health and safety of our residents, employees and contractors is always our priority. We have carefully reviewed the guidance from government and industry bodies and we are responding to this in the way we manage your home. The operational changes we have made in response to COVID-19 of homes we care for are detailed below. Following the return to the National Lockdown in England herewith an overview of our management approach:

National Lockdown: Stay at Home
Permanent on-site employees
(See section 3 for more information)
Employees will continue to work from developments to provide essential support. Social distancing guidance will be followed at all times.
Visiting Property Managers, Area Managers and Regional Managers Property Managers will only complete external inspections (unless there is an emergency inside the development) whilst following social distancing guidance.
Communal area cleaning, gardening, grounds maintenance and window cleaning These services will carry on but may reduce in frequency due to contractor availability.
Essential reactive maintenance We are working to make sure that essential services can still be undertaken wherever possible.
Major works projects External major works projects (i.e. where a contractor does not need to go inside the development) will continue. We will pause any non-essential internal projects until after lockdown.

We are sorry that there is further disruption due to Coronavirus. If your development is impacted by a contractor’s reduced service levels or a change to planned major works, we’ll let you know. We are planning to catch up with any delayed projects wherever possible and any cost savings due to works not carried out will be passed on to you through your service charge.

We would like to thank all our customers for your understanding during this unprecedented time.

Customer services

Our customer support and property management teams are still here to help you. Some of our employees are working from home and you may experience a slower service at certain times of the day so to help with this, we’ve increased the size of our email team.

Contact

For accounts payable, please contact accounts@belgraviablock.com

For service charge accounts and sellers management enquiries please contact office@belgraviablock.com

For any maintenance issues, please contact admin@belgraviablock.com

For any other general enquiries, please contact enquiries@belgraviablock.com