ARMA-Q is a milestone for consumer protection in the residential leasehold management sector.
WHAT IS ARMA-Q?
ARMA-Q is the new self-regulatory regime for ARMA managing agents. It aims to raise standards and quality of service across the residential leasehold management sector – hence the ‘Q’ for quality. ARMA-Q places consumers at its heart. It features:
- An independent Regulatory Panel
- A Consumer Charter
- Standards which are specific to managing agents
Essentially, we’re boosting the standards that apply to ARMA members. For the first time, managing agents who belong to ARMA will have to comply with a Consumer Charter and bespoke Standards. So by choosing an ARMA member you get higher standards, greater confidence and more openness.